Shipping policy
WholesaleItalianFood.com
Shipping Policy
Effective September 18, 2026 · Ships from Miami, FL · U.S. destinations only
When will it ship?
Ground: same or next business day. Pallet: within 24–72 hrs. Transit time is additional.
Do I get free shipping?
Eligible orders get free base shipping, shown at checkout. Overweight & frozen have separate rules.
Ordering frozen?
Frozen ships only to a business with a loading dock. No residential, no liftgate.
Arrived damaged?
Note it on the delivery receipt, photograph it, and email us within 72 hours.
01Shipping options
You'll see the services available for your order at checkout, based on the products, shipping weight, and destination. Processing time is separate from carrier transit time.
| Service | Best for | Ships in | Loading dock? |
|---|---|---|---|
| UPS GroundStandard parcel | Most non-frozen orders | Same / next business day | No |
| LTL Freight — palletCurbside, non-frozen | Large non-frozen orders | 24–72 hrs | No — liftgate & residential included |
| Frozen palletSubject to approval | Frozen products only | Varies — after approval | Yes — business dock required |
| UPS 2nd Day / Next Day AirExpedited | Time-sensitive eligible items | Per carrier | No |
Standard Ground (UPS)
Orders typically ship the same or next business day. Eligible orders may qualify for free standard base shipping; applicable overweight surcharges still apply.
LTL Freight — curbside pallet (non-frozen)
Available to both businesses and residential addresses. Includes liftgate service, a delivery appointment, residential service, and curbside placement. A loading dock is not required. You're responsible for moving products inside — inside delivery is not included. Eligible orders may qualify for free LTL base shipping; overweight surcharges still apply.
Frozen pallet delivery
Frozen products ship exclusively on pallets to businesses with a loading dock. Residential delivery and liftgate service are not available. The receiving business must have staff and equipment to unload the pallet. All frozen shipments are subject to approval — we may contact you to confirm arrangements, or cancel and refund an order we can't accommodate. Frozen has separate rates and free-shipping requirements, shown at checkout.
Expedited
UPS 2nd Day Air and Next Day Air may be available for eligible products and destinations. These carry separate charges, are excluded from free standard shipping, and don't include order processing time.
02Overweight & frozen charges
Free base shipping does not eliminate overweight surcharges. Any applicable charge is always displayed at checkout before you place your order.
Overweight surcharges may apply to designated heavy products, based on shipping weight, destination, and service.
Frozen products follow a separate rate schedule with separate free-shipping requirements. Standard non-frozen free-shipping offers don't apply to frozen shipments.
Mixed orders containing products with different shipping requirements (including frozen and non-frozen) may ship separately and incur separate charges, all shown at checkout.
03Delivery & signatures
Ground (UPS)
An adult signature may be required. If delivery fails, packages may be redirected to a carrier access point. Shipping costs for unclaimed or returned packages are non-refundable when the failure results from incorrect customer information or failure to collect the shipment.
LTL freight — non-frozen
Requires a delivery appointment, a signature, and a valid phone number for coordination. Liftgate and residential service are included; delivery is curbside. Missed appointments, refused deliveries, or customer-requested redelivery may result in additional carrier fees billed to you.
Frozen pallet deliveries
Require a business address with a loading dock, staff and equipment to unload, a valid phone number, and a signature. Residential delivery and liftgate service are not available.
Confirm your location meets these requirements before ordering. If it doesn't, contact us immediately — we may offer an alternative or cancel and refund. If a frozen shipment has already dispatched and can't be delivered, actual attempted-delivery, redelivery, storage, return-freight, and restocking fees may be deducted from any refund.
04Perishable & heat-sensitive items
Some products — certain cheeses, frozen products, and heat-sensitive goods — require special packaging or temperature-controlled transport. Be available to receive these shipments and store products promptly per their labeled requirements. Carrier delays and weather can affect delivery. If a product arrives damaged or with a temperature concern, photograph it and contact us immediately. Do not consume products you believe may be unsafe.
05Inspecting pallet shipments
Inspect all pallet shipments — including frozen — at delivery, before signing the receipt. You must:
- Note visible damage or shortages on the delivery receipt, with quantities affected
- Photograph the pallet, packaging, and affected products
- Retain a copy of the signed delivery receipt
- Keep original packaging for claim review
Signing without noting visible damage or shortages may affect our ability to obtain carrier approval for a claim. For concealed damage found after unpacking, contact us within 72 hours with photos and supporting information. Approval isn't guaranteed.
06Claims & reporting
Damaged or short orders
Report within 72 hours of delivery to customerservice@wholesaleitalianfood.com with your order number, a description, affected products and quantities, photos of products and packaging, and the delivery receipt where applicable. Visible pallet damage or shortages must be noted on the delivery receipt. Keep affected products and packaging until we provide instructions. Report frozen or perishable concerns immediately.
Processing times
Carrier claims typically take 1–4 weeks, though some take longer. Approved refunds are generally processed within 24–72 hours; your payment provider may need additional time to post the credit.
Lost shipments
We'll request a carrier investigation. Freight dock checks typically take 3–5 business days. If confirmed lost, we'll arrange a replacement or refund.
Incorrect products
Notify us immediately. Keep the item unopened and in original packaging. We'll provide instructions, cover any required return shipping, and arrange the correct item or a refund.
07Returns & refunds
Customer-requested returns are accepted only for damaged or incorrect items, and require our authorization.
- We cover required return shipping for incorrect items sent due to our error.
- For damaged products, contact us before returning or discarding anything.
- Returns from incorrect delivery info, missed appointments, or unmet frozen requirements are handled under Section 03.
- Actual shipping, return freight, storage, and restocking fees from customer-caused delivery failures may be deducted from any refund.
Do not return products without contacting us first.
08Shipping limitations
- Available to eligible U.S. destinations only. International shipping is not offered.
- Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands have separate carrier-calculated charges where service is available, and are excluded from free-shipping offers.
- Product and freight availability vary by destination.
- Non-frozen LTL may deliver to businesses or residences, with liftgate, appointment, and curbside placement.
- Frozen requires a business location with a loading dock; no residential or liftgate service.
09Peak season & carrier delays
During peak periods, adverse weather, or carrier disruptions, processing and transit times may extend. Delivery dates are estimates and not guaranteed. We'll assist with delivery issues and carrier investigations as needed.
10FAQs
When will my order ship?Ground orders typically ship the same or next business day. Non-frozen pallet orders ship within 24–72 hours on business days, subject to carrier availability. Frozen timing depends on approval, destination, and carrier availability. Transit time is additional.
Eligible orders may qualify for free base shipping, shown at checkout. Overweight surcharges may still apply. Frozen shipments have separate free-shipping requirements. Expedited services and shipments to AK, HI, PR, and the USVI are excluded from free-shipping offers.
Eligible orders may offer UPS Ground, expedited UPS services, or standard LTL pallet delivery. You select from the available options at checkout based on products, weight, and destination. Frozen products ship exclusively by frozen pallet delivery.
Additional charges for designated heavy products, based on shipping weight and method. They may apply even when an order qualifies for free base shipping. Applicable charges are shown at checkout.
Non-frozen LTL doesn't require a loading dock — liftgate, appointment, and residential service are included. Frozen pallet delivery requires a business address with a loading dock; no residential or liftgate service. All pallet deliveries require a signature. Ground shipments may also require one.
Inspect immediately. Note visible pallet damage or shortages on the delivery receipt before signing. Email us within 72 hours with photos, and keep the products and packaging. Report frozen or perishable concerns immediately.
Carrier claims typically take 1–4 weeks, though some take longer. Approved refunds are generally processed within 24–72 hours, plus any time your payment provider needs.
We'll request a carrier investigation. Freight dock checks typically take 3–5 business days. If confirmed lost, we'll arrange a replacement or refund.
Notify us immediately. Keep the item unopened and in original packaging. We'll cover any required return shipping and arrange the correct product or a refund.
Yes, for standard non-frozen LTL shipments — residential service, liftgate, and a delivery appointment are included. Delivery is curbside, so you move the products inside. Frozen shipments cannot be delivered to residences.
Contact us immediately before shipping. We may offer an alternative or cancel and refund. If the shipment already dispatched, actual delivery, storage, return freight, and restocking fees from the delivery issue may be deducted from your refund.