Shipping policy
Shipping Policy – WholesaleItalianFood.com
Effective Date: May 6, 2026
1. Shipping Methods & Timeframes
Standard Ground Shipping (UPS)
Orders typically ship same day or next business day depending on the time the order was placed. We ship from our Miami warehouse. Transit times depend on carrier service levels and delivery destination.
Free Shipping: All orders $99.00 and up receive free Standard Ground Shipping.
LTL Freight (Pallet) – Curbside Delivery
For pallet-size shipments, orders ship within 24–72 hours. Transit times vary based on carrier availability and destination.
Free Shipping: All orders $99.00 and up receive free LTL Freight base shipping.
Includes:
- Liftgate service
- Scheduled delivery with driver confirmation
- Curbside placement
2. Overweight Surcharges
Important: Orders $99.00 and up receive FREE base shipping. Overweight surcharges are applied separately for items exceeding weight thresholds and are in addition to the free base shipping cost.
Standard Ground Shipping (UPS) – Overweight Surcharge
Applied when order weight exceeds zone-specific thresholds.
| Order Weight | Surcharge |
|---|---|
| 0–57 lbs | $25.00 |
| 57.0001–100 lbs | $50.00 |
| 100.0001–150 lbs | $75.00 |
| 150.0001–200 lbs | $100.00 |
| 200.0001–250 lbs | $200.00 |
| 250.0001–300 lbs | $250.00 |
| 300.0001–400 lbs | $300.00 |
| 400.0001–500 lbs | $300.00 |
| 500.0001–600 lbs | $300.00 |
LTL Freight (Pallet) – Curbside Delivery – Overweight Surcharge
Applied to pallet shipments exceeding weight tiers.
| Weight Range | Surcharge |
|---|---|
| 250–500 lbs | $500.00 |
| 500.0001–750 lbs | $400.00 |
| 750.0001–1,000 lbs | $300.00 |
| 1,000.0001–1,500 lbs | $150.00 |
| 1,500.0001–2,000 lbs | $0.00 |
Frozen Product Surcharge
Applied to all frozen items to ensure insulated/temperature-controlled packaging.
- Florida: $100.00
- Outside Florida (All zones): $200.00
This surcharge is separate from and in addition to Standard Ground or LTL Freight charges.
3. Delivery & Signature Requirements
Standard Ground Shipping (UPS)
An adult signature may be required. If delivery is unsuccessful, packages may be redirected to a carrier access point. Unclaimed or returned packages will have shipping costs deemed non-refundable.
LTL Freight (Pallet) – Curbside Delivery
Requires a confirmation signature and is typically scheduled in advance. Missed or rescheduled deliveries may result in additional carrier fees billed to the customer.
Contact Information: A valid phone number is required for delivery coordination.
4. Perishable & Heat-Sensitive Items
Many products (including cheeses, frozen pizzas, and cream-based goods) require insulated or temperature-controlled packaging.
⚠️ Wholesale Italian Food is not responsible for carrier delays or weather-related issues affecting perishable items once shipped.
5. Inspection Requirements for LTL Shipments
Customers must inspect LTL shipments at the time of delivery and:
- Note all damages or shortages on the delivery receipt
- Specify quantities affected
- Retain a copy of the signed receipt
⚠️ Signing without notation constitutes acceptance in good condition. Claims cannot be filed afterward.
6. Claims & Reporting Procedures
Damaged Orders (Standard Ground & LTL)
Report within 72 hours to customerservice@wholesaleitalianfood.com.
- LTL damage must be noted at delivery. Photos and original packaging are required.
- Standard Ground damage requires photos and original packaging.
Claim Processing
Carrier claims typically take 1–4 weeks. Refunds or replacements are issued only after approval.
Lost Shipments
Dock checks take 3–5 business days. If unresolved, we will issue a replacement or refund.
Incorrect Products
Report immediately. Items must remain unopened and in original packaging.
7. Returns & Refunds
Returns are accepted only for damaged or incorrect items.
- Customers are responsible for return shipping unless the error was ours.
8. Shipping Limitations
- Shipping is available within the United States only.
- International shipping is not offered.
9. Peak Season & Carrier Delays
During peak periods, transit times may be extended. Delivery dates are not guaranteed once the order leaves our facility.
10. Contact & Support
📧 customerservice@wholesaleitalianfood.com
📞 +1 (786) 475-2547
🕘 Monday–Friday, 8:00 AM – 4:00 PM EST
Shipping Policy – FAQs
Q1: When will my order ship?
Most orders ship within 24–72 hours of payment. Small orders ship via Standard Ground Shipping (UPS); pallet-size orders ship via LTL Freight (Pallet) – Curbside Delivery. We ship from our Miami warehouse.
Q2: Do you offer free shipping?
Yes. All orders $99.00 and up receive free base shipping on Standard Ground Shipping or LTL Freight. Note: Overweight surcharges, frozen product surcharges, and other additional fees are applied separately and displayed at checkout.
Q3: What shipping options do you offer?
- Standard Ground Shipping (UPS)
- LTL Freight (Pallet) – Curbside Delivery
Q4: What are overweight surcharges?
Overweight surcharges are separate charges applied when order weight exceeds standard thresholds. Even though your order qualifies for free shipping ($99+), these surcharges cover additional carrier handling, fuel, and weight-based logistics fees. All surcharges are clearly displayed at checkout before you place your order.
Q5: Do I need to sign for my order?
Standard Ground: Signature may be required.
LTL Freight: Signature and scheduled delivery are required.
Q6: What should I do if my order arrives damaged?
Inspect immediately upon delivery.
- LTL shipments: Note damages on the delivery receipt at time of receipt.
- All shipments: Email us within 72 hours with photos of the damaged product and original packaging to customerservice@wholesaleitalianfood.com
Q7: How long do claims take?
Carrier claims typically take 1–4 weeks. Once approved, refunds are processed within 24–72 hours.
Q8: What if my order is lost?
Carriers conduct dock checks (3–5 business days). If the shipment cannot be located, we'll arrange a replacement or refund.
Q9: What if I received the wrong product?
Notify us immediately. Items must remain unopened and in original packaging. We'll cover return shipping and send the correct item.
Q10: Who pays return shipping?
If the error was ours, we cover the cost. Otherwise, the customer is responsible.
Q11: How can I get help with my order?
Contact our Customer Solutions team:
📧 customerservice@wholesaleitalianfood.com
📞 +1 (786) 475-2547
🕘 Monday–Friday, 8:00 AM – 4:00 PM EST