Refund policy

Refund, Return & Cancellation Policy

Revised May 6,2026

Wholesale Italian Food

All Sales Are Final

All sales are final. No returns or refunds are accepted except in cases where merchandise is confirmed to be defective or damaged upon delivery.

Due to the nature of food and consumable products, returns are not accepted to protect product integrity, safety, and shelf life.

Order Cancellations

  • Orders may not be canceled once they have shipped or entered the fulfillment process.
  • Any cancellation request received after shipment has begun will be automatically denied, and the customer remains fully responsible for the order and all associated costs.
  • This includes, but is not limited to, picking, palletizing, freight booking, and carrier handoff.

Defective or Damaged Items

If you receive a defective or damaged product, you must notify us within 72 hours of delivery by emailing customerservice@wholesaleitalianfood.com with:

  • Clear photos of the damaged item(s) and all original packaging
  • Your order number
  • A brief written description of the issue

All claims are subject to review and approval. Approved resolutions are determined at our sole discretion based on claim type.

Important Conditions

Defective Items

  • Must be reported within 72 hours of delivery with photos and original packaging
  • Defective products are replaced at no cost
  • Defective item claims are handled in accordance with manufacturer specifications; contact us for brand-specific warranty information

Shipping Damage – LTL (Pallet) Shipments

  • Critical: Damage must be noted on the delivery receipt at the time of delivery, before signing
  • Signing without notation of visible damage, shortage, or discrepancy constitutes full acceptance of the shipment
  • Damage claims are void if not documented on the delivery receipt at delivery, regardless of subsequent email notification within the 72-hour window
  • LTL damage claims are processed through carrier claim procedures (see "Shipping-Related Damage & Carrier Claims" below)

Shipping Damage – Standard Ground Shipments

  • Must be reported within 72 hours of delivery with photos and original packaging
  • Standard Ground damage claims are processed through carrier claim procedures
  • Replacement or refund issued after carrier claim approval

Frozen & Perishable Products

  • Products arriving thawed, spoiled, discolored, or degraded are treated as shipping damage, not defects
  • Frozen product damage claims are processed through carrier claim procedures (1–4 weeks)
  • Important: Carriers often exclude liability for perishable products due to temperature-sensitive transit requirements. Approval is not guaranteed and is at carrier discretion
  • WholesaleItalianFood.com is not responsible for carrier delays, weather events, or transit conditions affecting frozen items once shipped

Return Shipping Costs

  • Customer is responsible for return shipping unless:
    • WholesaleItalianFood.com made an error (wrong item, wrong quantity, incorrect product)
    • Carrier damage is confirmed and approved by the carrier claim
  • For approved replacements due to our error, we cover return shipping and send the replacement at no cost to customer

Refunds & Credits

  • If approved, refunds are issued to the original form of payment
  • Original shipping charges are non-refundable unless:
    • WholesaleItalianFood.com caused the error requiring return/replacement
    • Carrier damage claim is approved and results in full refund (rare)
  • For $99+ orders receiving free base shipping, approved refunds reflect the refund amount only; free shipping is not "charged back" to the customer

Claim Denial

  • WholesaleItalianFood.com reserves the right to deny any claim that does not meet policy requirements, lacks required documentation, or exceeds the 72-hour reporting window
  • Claims without photos, order number, or written description will be denied

Shipping-Related Damage & Carrier Claims

Claims involving shipping damage are processed only after the carrier or trucking company approves the claim.

  • Carrier investigations may take 1–4 weeks
  • Once approved by the carrier, WholesaleItalianFood.com issues refunds or credits within 24–72 hours
  • If the carrier denies the claim, we cannot issue a refund (carrier liability is final)

Inspection on Delivery (LTL / Pallet Shipments)

All LTL (palletized) shipments must be inspected at the time of delivery.

  • Any visible damage, shortages, or discrepancies must be clearly noted on the delivery receipt before signing
  • Do not sign until inspection is complete
  • Signing without notation constitutes full acceptance of the shipment in good condition
  • No damage claims can be processed after delivery is signed for
  • Retain a copy of the signed delivery receipt for your records and for any future claims

Failed Delivery, Refused Shipments & Customer Non-Accommodation

If delivery attempts are made and the customer fails to accept or accommodate delivery (including but not limited to unavailable staff, inaccessible dock, refusal without cause, missed scheduled appointments, or non-compliance with carrier requirements):

  • WholesaleItalianFood.com reserves the right to return the shipment
  • No refund will be issued
  • The customer will be fully responsible for all additional costs, including:
    • Return freight
    • Redelivery charges
    • Storage, detention, or re-routing fees
    • Handling and restocking fees
  • WholesaleItalianFood.com reserves sole discretion to determine whether delivery conditions were reasonably accommodated

Lost or Incorrect Shipments

Lost Shipments

  • Lost shipments may require a carrier dock check (3–5 business days)
  • If confirmed lost by the carrier, a replacement or refund will be issued at our discretion
  • Refund processing begins after carrier confirmation

Incorrect Items

  • Must be reported immediately upon discovery
  • We will correct the error at no cost to customer, including return and replacement shipping
  • Incorrect items must remain unopened and in original packaging

Contact

For order, delivery, or product issues, contact:

📧 Email: customerservice@wholesaleitalianfood.com
📞 Phone: +1 (786) 475-2547
🕘 Hours: Monday–Friday, 8:00 AM – 4:00 PM EST

Our team will review all valid claims promptly and fairly, in accordance with this policy.