WholesaleItalianFood.com

Refund, Return & Cancellation Policy

Revised October 22, 2026

01All sales are final

Items in our Sales & Clearance section are final sale and are not eligible for changes, exchanges, or returns. Please review the product details, including the expiration or best-by date, before placing your order.

For shipping methods, delivery requirements, and free-shipping details, see our Shipping Policy.

02Order cancellations

• Orders may not be canceled once they have shipped or entered the fulfillment process.
• Any cancellation request received after fulfillment has begun will be denied, and you remain fully responsible for the order and all associated costs.
• The fulfillment process includes, but is not limited to, picking, packing, palletizing, freight booking, and carrier handoff.

03Reporting a defective or damaged item

If you receive a defective or damaged product, notify us within 72 hours of delivery by emailing customerservice@wholesaleitalianfood.com with:

• Clear photos of the damaged item(s) and all original packaging
• Your order number
• A brief written description of the issue

All claims are subject to review and approval. Approved resolutions are determined at our sole discretion based on claim type. Claims missing photos, an order number, or a written description, or received after the 72-hour window, may be denied.

04Claim conditions by type

Defective items

• Must be reported within 72 hours of delivery with photos and original packaging.
• Defective products are replaced at no cost.
• Defective-item claims are handled in accordance with manufacturer specifications; contact us for brand-specific warranty information.

Shipping damage: pallet (LTL) deliveries

Pallet damage claims are processed through carrier claim procedures (see Section 05).

Shipping damage: UPS shipments

This includes Standard Ground, heavy-item shipments (such as 55 lb flour bags), expedited shipments, and large orders sent as multiple UPS boxes instead of a pallet.

• Must be reported within 72 hours of delivery with photos and original packaging.
• For multi-box orders, report every affected box and keep all boxes and packaging until we provide instructions.
• Processed through carrier claim procedures.
• Replacement or refund issued after carrier claim approval.

Frozen & perishable products

• Products arriving thawed, spoiled, discolored, or degraded are treated as shipping damage, not defects.
• Processed through carrier claim procedures (typically 1–4 weeks).

Return shipping costs

You are responsible for return shipping unless:

• WholesaleItalianFood.com made an error (wrong item, wrong quantity, or incorrect product); or
• Carrier damage is confirmed and approved through a carrier claim.

For approved replacements due to our error, we cover return shipping and send the replacement at no cost to you.

Refunds & credits

• Approved refunds are issued to the original form of payment.
• Shipping charges paid at checkout, including heavy-item, freight, frozen, and expedited charges, are non-refundable unless we caused the error requiring return or replacement, or a carrier damage claim is approved for a full refund (rare).
• For orders that shipped free, an approved refund reflects the refunded product amount only. The free shipping is not charged back to you, even if a partial refund brings your order below the free-shipping minimum.

Claim denial

We reserve the right to deny any claim that does not meet policy requirements, lacks required documentation, or falls outside the 72-hour reporting window. Claims without photos, an order number, or a written description will be denied.

05Shipping damage & carrier claims

Claims involving shipping damage are processed only after the carrier or trucking company approves the claim.

• Carrier investigations may take 1–4 weeks.
• Once the carrier approves, we issue refunds or credits within 24–72 hours.
• If the carrier denies the claim, we cannot issue a refund. Carrier liability is final.

06Inspecting pallet (LTL) deliveries

Retain a copy of the signed delivery receipt for your records and for any future claim. Large orders sent as multiple UPS boxes instead of a pallet follow the UPS shipment rules in Section 04.

07Failed, refused & non-accommodated deliveries

If delivery is attempted and you fail to accept or accommodate it, including unavailable staff, an inaccessible dock, refusal without cause, missed scheduled appointments, or non-compliance with carrier requirements, we may return the shipment.

08Lost or incorrect shipments

Lost shipments

• Lost shipments may require a carrier investigation or dock check (typically 3–5 business days for freight).
• If one or more boxes of a multi-box order are missing, contact us right away. We'll investigate the missing boxes with the carrier.
• If confirmed lost by the carrier, a replacement or refund is issued at our discretion.
• Refund processing begins after carrier confirmation.

Incorrect items

• Must be reported immediately upon discovery.
• We correct the error at no cost to you, including return and replacement shipping.
• Incorrect items must remain unopened and in their original packaging.

09Contact

For order, delivery, or product issues, contact us. We review all valid claims promptly and fairly, in accordance with this policy.