Refund policy
WholesaleItalianFood.com
Refund, Return & Cancellation Policy
Revised September 18, 2026
01All sales are final
All sales are final. We do not accept returns or refunds except where merchandise is confirmed defective or damaged upon delivery. Because of the nature of food and consumable products, returns are otherwise not accepted, to protect product integrity, safety, and shelf life.
02Order cancellations
- Orders may not be canceled once they have shipped or entered the fulfillment process.
- Any cancellation request received after fulfillment has begun will be denied, and you remain fully responsible for the order and all associated costs.
- The fulfillment process includes, but is not limited to, picking, palletizing, freight booking, and carrier handoff.
03Reporting a defective or damaged item
If you receive a defective or damaged product, notify us within 72 hours of delivery by emailing customerservice@wholesaleitalianfood.com with:
- Clear photos of the damaged item(s) and all original packaging
- Your order number
- A brief written description of the issue
All claims are subject to review and approval. Approved resolutions are determined at our sole discretion based on claim type. Claims missing photos, an order number, or a written description, or received after the 72-hour window, may be denied.
04Claim conditions by type
Defective items
- Must be reported within 72 hours of delivery with photos and original packaging.
- Defective products are replaced at no cost.
- Defective-item claims are handled in accordance with manufacturer specifications; contact us for brand-specific warranty information.
Shipping damage — LTL (pallet) shipments
Visible damage, shortages, or discrepancies must be noted on the delivery receipt at the time of delivery, before signing. Signing without noting them constitutes full acceptance of the shipment in good condition, and a visible-damage claim cannot be processed afterward — even if you email us within the 72-hour window.
LTL damage claims are processed through carrier claim procedures (see Section 05).
Shipping damage — Standard Ground shipments
- Must be reported within 72 hours of delivery with photos and original packaging.
- Processed through carrier claim procedures.
- Replacement or refund issued after carrier claim approval.
Frozen & perishable products
- Products arriving thawed, spoiled, discolored, or degraded are treated as shipping damage, not defects.
- Processed through carrier claim procedures (typically 1–4 weeks).
Carriers often exclude liability for perishable products due to temperature-sensitive transit requirements. Approval is at carrier discretion and is not guaranteed. WholesaleItalianFood.com is not responsible for carrier delays, weather events, or transit conditions affecting frozen items once shipped.
Return shipping costs
You are responsible for return shipping unless:
- WholesaleItalianFood.com made an error (wrong item, wrong quantity, or incorrect product); or
- Carrier damage is confirmed and approved through a carrier claim.
For approved replacements due to our error, we cover return shipping and send the replacement at no cost to you.
Refunds & credits
- Approved refunds are issued to the original form of payment.
- Original shipping charges are non-refundable unless we caused the error requiring return or replacement, or a carrier damage claim is approved for a full refund (rare).
- For orders that received free base shipping, an approved refund reflects the refunded product amount only; free shipping is not "charged back" to you.
Claim denial
We reserve the right to deny any claim that does not meet policy requirements, lacks required documentation, or falls outside the 72-hour reporting window. Claims without photos, an order number, or a written description will be denied.
05Shipping damage & carrier claims
Claims involving shipping damage are processed only after the carrier or trucking company approves the claim.
- Carrier investigations may take 1–4 weeks.
- Once the carrier approves, we issue refunds or credits within 24–72 hours.
- If the carrier denies the claim, we cannot issue a refund — carrier liability is final.
06Inspecting pallet (LTL) deliveries
All palletized (LTL) shipments must be inspected at the time of delivery. Note any visible damage, shortages, or discrepancies clearly on the delivery receipt before signing. Signing without notation constitutes full acceptance of the shipment in good condition, and no damage claim can be processed after the delivery is signed for.
Retain a copy of the signed delivery receipt for your records and for any future claim.
07Failed, refused & non-accommodated deliveries
If delivery is attempted and you fail to accept or accommodate it — including unavailable staff, an inaccessible dock, refusal without cause, missed scheduled appointments, or non-compliance with carrier requirements — we may return the shipment.
In these cases no refund will be issued, and you are fully responsible for all additional costs, including return freight, redelivery charges, storage/detention/re-routing fees, and handling and restocking fees. WholesaleItalianFood.com has sole discretion to determine whether delivery conditions were reasonably accommodated.
08Lost or incorrect shipments
Lost shipments
- Lost shipments may require a carrier dock check (typically 3–5 business days).
- If confirmed lost by the carrier, a replacement or refund is issued at our discretion.
- Refund processing begins after carrier confirmation.
Incorrect items
- Must be reported immediately upon discovery.
- We correct the error at no cost to you, including return and replacement shipping.
- Incorrect items must remain unopened and in their original packaging.
09Contact
For order, delivery, or product issues, contact us. We review all valid claims promptly and fairly, in accordance with this policy.